Shipping + Returns

CANADA

Shipping for all items is FREE anywhere in Canada.

Everyday vials + Accessories:  
These products are shipped by CanadaPost's regular lettermail, with no tracking.  If you wish to have tracking, and reduce shipping time by 50-80%, then please upgrade to Expedited Express (or better) during checkout.

Premium vials: 

 These products are shipped by CanadaPost Expedited Express service - which comes with tracking and insurance.  You may further upgrade to Xpresspost or Priority courier for reduced shipping times, during checkout.

USA

*** Please note - any order to the USA above $25 will ship FREE by "TRACKED PACKET USA" service. 

Everyday vials + Accessories:
  These products are shipped by the following CanadaPost services:
"Small Packet USA AIR" - 5-10 business days - 1KG max - economical, NO tracking or insurance. 
"Tracked Packet USA AIR" - 4-8 business days - 1KG max - with tracking and insurance.
"Expedited Parcel USA AIR" - 3-7 business days - with tracking and insurance.
"Xpresspost USA AIR" - 2-3 business days - The fastest service - with tracking and insurance.

Premium vials:
Premium Vials will ship FREE with TRACKED PACKET shipping. You may chose a faster service if reduced shipping times is required, during checkout.
 

WORLD

We are currently exploring shipping options to all other countries around the world.  Currently as it stands, shipments can only be sent by a tracked mail service - which typically results in a $25-100+ shipping charge. We will not ship items without tracking due to theft, non-delivery, and customs problems.

Please ensure that importing caffeine into your country is LEGAL.  We will not be held accountable if your order is seized by your government or border customs.  PREMIUM vials will not be a customs problem as they are shipped empty and without caffeine.

You may contact us directly to verify a shipping quote.  Please tell us which items, and the total quantity you wish to purchase - and you will receive a custom shipping quote for your country.
Any customs duty, taxes, or other fees (transport, handling, brokerage) arising from your purchase are the responsibility of the customer.  We recommend checking your countries TARIFF guidelines for caffeine pills and metal jewelry.  

RETURNS

Due to Health Canada regulations, we can not accept any returns for the Chrome, Black Chrome, Brass, or Ultra Baby Pink vials (containing caffeine) sold on this website. 

We can only accept returns or exchanges for Premium 24K, 14K, and Rose Gold vials - since they do not come with caffeine inside them.  Please contact customer service if you wish to return or exchange your item, they will instruct you on the process.  You will be required to pay all return shipping expenses. 

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